Support

Real people who ride and own horses — not a ticket black hole.

Orders & shipping

Tracking, address changes, and delivery questions. Have your order number ready from your confirmation email.

Using the device

Intensity settings, how long to spend on each area, and where to glide along muscle groups. Your quick-start PDF covers the basics; we're here if something feels unclear.

Returns & warranty

30-day satisfaction guarantee from delivery. Email us for a prepaid US return label — no restocking fee at launch.

Veterinary & acute cases

EquusRelief is for routine muscle care, not diagnosis. Contact your veterinarian for lameness, fresh injury, or post-surgical clearance.